Private House Company Terms and Conditions

Product Information

Upholstery

Materials such as suede, fabric and leather have natural differences in colour; shades and texture and the customer acknowledges that we cannot guarantee the uniformity in texture and colour/ shades of any of the items purchased

Wood products

Wood is a natural product that responds to temperature and humidity variations by expanding and contracting. Sometimes these changes may be noticeable in the physical appearance of the product.
Although every care is taken to ensure our products are able to handle temperature and humidity changes, the conditions of your home can affect the wooden products you buy from us. Your items can experience small movements and cracks as it adjusts - this is not a fault, but a natural occurrence within the fibres of a natural product.

General

The item description includes size, colour and fabric variation where applicable.
All orders are accepted subject to the product being available, including the materials specified.  Please contact your nearest branch to check stock availability.  Please ensure that you follow the appropriate care and maintenance instructions for your furniture as per our website.

Price and Payment Method

The prices shown on the website are quoted in South African Rand (ZAR) and include VAT
All prices exclude the delivery costs

Prices shown on the website are subject to change without prior notice.  Please confirm prices with your nearest branch.

We accept cash, card and EFT payments.

Orders paid via EFT will only be released once the payment reflects on the Private House Company’s bank account.

A 50% deposit is required on all manufactured items.  The manufacturing period varies between 4-8 weeks.

Refunds and Exchanges

Refunds are only given if goods are returned within 48hours and with original documentation and items are in original condition.

Refunds are approved at the discretion of management.
Important note: The Private House Company will not replace any goods or refund the customer any amounts if the goods do not fit into a room or through a door. 

Deliveries and Collections

An accurate delivery address must be supplied at the time of purchase.

We offer a standard local delivery with two of our warehouse assistants, who will place your furniture; unwrap the item; and remove all the packaging at the time of delivery.  They will not remove doors or move other furnishings in the home. Be sure the furniture ordered will fit into the delivery location. 

Whilst we try to accommodate all our customers’ requirements, we are not able to offer deliveries that may require hoisting over walls and windows or require extra man power.

A local delivery fee will be charge according to the distance, as well as the number of loads required to deliver the goods.

Regional and over the border deliveries can be arranged on the customer’s behalf.  Additional packaging would be required and will be charged to ensure the goods are well wrapped for long distance.

No deliveries are done over weekends or public holidays.
The Private House Company may contact the customer if the scheduled delivery date cannot be met and will reschedule a suitable time.

Delivery fees are non-refundable.
Collections require original documentation and proof of payment in order for goods to be released.

The overall condition of the furniture is to be checked upon delivery and any defects are to be reported within 24 hours of delivery.

The Private House Company will not be liable for any damages after goods have been signed for and released.

Storage

The Private House Company does not offer storage services.  Customers will be charged 10% of the original order amount as storage fees for orders not collected within 30 days of purchase.

Custom Orders

It is the Customers responsibility to provide the Private House Company with the correct measurements and dimensions before the order is sent to the manufacturers. The customer shall be responsible for ensuring the accuracy of any order, including any applicable specification.

No special orders are refundable or returnable.

Full payment is required for custom orders.

Warranty

The Private House Company reserves the right to repair or replace defective merchandise, at its sole discretion. This limited warranty does not extend to other materials supplied by the purchaser or damage caused by shipping, accident, abuse, misuse, cleaning, or normal wear and tear. We will assist with any concerns relating to any inferior products purchased, provided the customer has adhered to the care and maintenance instructions. 

Please kindly provide proof of purchase in the form an invoice

  • All upholstered items have 2 year warranty on the frame and workmanship.  This excludes the fabric or leather used to upholster the product.
  • Timber has a 1 year warranty from date of invoice, which covers the frame and workmanship. 
  • Imported products have a 1 year warranty from date of invoice on the frame and workmanship
  • Outdoor/ All weather cane collection has a 2 year warranty from date of invoice
  • Cushion inners – have a 6 month warranty.  This does not extend to the fabric used.